Terms & conditions

Client consultation form must be completed prior to any treatment with your therapist.

If you have any medical conditions which you feel may prevent you from having treatments, please contact your GP to seek advice/consent.

One hour free use of pool and Jacuzzi before or after treatment with any 50 minute (or over) treatment booked. If under 50 minutes you will need to pay £5.

A complimentary tea, coffee or juice is included in your booking.

If you are receiving any foot treatments please bring a pair of flip-flops with you.

Guests on Spa Days or staying overnight will be provided with a robe and slippers. The robe must be returned on your departure or a charge will be made to you.

For full body treatments please ensure you have suitable underwear.

Cancellation notice & lateness

Cancellation policy: 2 days notice needs to be given before the treatment/package date, if within 2 days the treatment/package cost is non-refundable.

If you are late for your treatment it will still need to end at the original time due to ongoing appointments.

If you turn up and have completely missed your appointment you may re-book depending on availability and will have to re-pay for the treatment.

For large bookings we request full payment 3 weeks prior to treatments booked.

Anyone under 18 years old must be accompanied by a consenting adult to complete the client consultation form.

Mobile phones must be switched off in the spa area at all times in consideration of other guest and for you to fully relax during treatment.

Arrival time prior to treatments

Please arrive to the hotel reception at least 10 minutes prior to your treatment.

Valuables

Please leave any valuables at home, the Hotel or Spa cannot take responsibility for any losses.

Vouchers

Vouchers cannot be used after the stated expiry date.

Teen treatments

We do allow treatments to be carried out on children under the age of 18. A Spa consultation form must be completed by the adult and parental consent signed. The parent must stay within the spa area whilst the treatment is being carried out.

Only half hour treatments are permitted (see teen treatments from price list) or 25 minute back massage. Under no circumstanced must anyone under 18 be left unaccompanied.

In the teen time treatments can you put this paragraph at the beginning and remove the under 16 reference.

We do allow treatments to be carried out on children under the age of 18. A Spa consultation form must be completed by the adult and parental consent signed. The parent must stay within the spa area whilst the treatment is being carried out. Only half hour treatments are permitted and under no circumstanced must anyone under 18 be left unaccompanied.